Companies that have had the most success with offshoring are those that are large enough to have a permanent presence in overseas markets. Accenture, a management and consulting firm based in Bermuda, Unisys Corporation, a leading IT consultant in Blue Bell, Pennsylvania, and Internet search engine darling Google, Inc., of Mountain View, California, are expanding back-office, call center, and research and development operations in the Indian cities of Bangalore, Hyderabad, and Bombay...

...John Fox, vice president of SWAT Solutions, a software testing company based in Plymouth, cautions against leaving requirements open to interpretation by the overseas programmers. "If your requirements aren't rock-solid and your specifications aren't precisely the way you want them, the final product will come back slightly different," he explains. "You don't realize how many assumptions you make until you do something like this."...